Pay: $41,000.00 – $48,000.00 per yearJob OverviewIf you’re ready for a career position with and industry-leading, well-established company, we may have the perfect fit for you! Moore Water and Air is the local distributor for Rainsoft systems, since 1983. Rainsoft is an international company that was founded 1953 and headquartered in Roselle, Illinois. We are one of the nation’s largest American manufacturers of water treatment systems.We are also a Service Provider for The Home Depot and are represented in over 8 Home Depot Stores in Eastern North and South Carolina.We are currently seeking a Call Center Supervisor/Mgr to lead a team of Call Center Agents. This is a key position for our company. You will develop, coach , and manage a team of talented Agents to exceed client and company goals.If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk to you. Contact us today!This is a full-time salary position with additional commissions.ResponsibilitiesAs a Call Center Supervisor/Mgr, you will be responsible for valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition. Our call center is a “sales support center” – where we follow up on leads and schedule appointments for our outside sales consultants with homeowners in the NC and SC area. We do not sell over the phone.Specific duties for this position include but are not limited to:
- Ensure your team is meeting all company and client expectations in all areas of performance, quality, and compliance.
- Generate qualified appointments with homeowners in NC and SC.
- Confirm and dispatch appointment to our outside sales team.
- Develop and execute coaching plans based on employee need as directed by upper management.
- Train, develop, and motivate your agents to exceed set performance goals.
- Create and maintain a motivating and positive working environment.
- Utilize monitoring systems to effectively evaluate and impact performance.
Benefits
- Competitive Pay and Benefits
- Paid Time Off
- National and International Conventions
- Opportunities for Advancement and Growth
- Awards and Recognition
Requirements
- 3+ Years of Management experience preferred
- Call Center experience preferred
- Energy and Enthusiasm
- Excellent written and verbal communication skills
- Dynamic personality with focus on customer service and motivational skills
- Superior organization/time management skills
- Flexible scheduling to cover morning, evening and weekend shift requirements.
Apply Now!Job Type: Full-timeWork Location: In person
Job Type: Full Time
Job Location: Wilmington
