Privacy Policy
Effective Date: September 22, 2026
Moore Water & Air respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, advertising, lead forms, phone calls, text messages, emails, and other communications.
By using our website or submitting your information through one of our forms, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- ZIP code
- Home address
- Information about your water or water-treatment needs
- Appointment or scheduling information
- Messages or questions you submit to us
- Information submitted through Facebook, Instagram, Google, or other advertising platforms
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and interactions with our website.
How We Use Your Information
We may use the information we collect to:
- Respond to your request for information
- Schedule a free in-home water test or consultation
- Contact you regarding products or services you requested information about
- Communicate with you by telephone, text message, or email
- Provide customer service and support
- Improve our website, advertising, and services
- Measure the effectiveness of our advertising campaigns
- Prevent fraud, abuse, or security issues
- Comply with applicable legal requirements
Phone, Email, and Text Communications
By submitting your contact information and requesting information from Moore Water & Air, you agree that we may contact you regarding your request using the telephone number or email address you provided.
This may include communications by:
- Telephone
- SMS/text message
Message and data rates may apply to text messages.
Consent to receive marketing communications is not a condition of purchasing any product or service.
You may opt out of text messages at any time by replying STOP. You may unsubscribe from marketing emails by using the unsubscribe link contained in the email or by contacting us directly.
Facebook and Instagram Lead Forms
If you submit information through a Facebook or Instagram lead form, Meta may provide the information you entered to Moore Water & Air.
We use this information to respond to your request, contact you, and schedule services such as a free in-home water test.
Information provided through Meta platforms is also subject to Meta’s own privacy policies and terms.
Advertising and Analytics
We may use advertising and analytics technologies provided by companies such as:
- Meta/Facebook
- Microsoft
- Other advertising and analytics providers
These technologies may use cookies, pixels, tags, or similar technologies to help us understand website activity, measure advertising performance, and show relevant advertising.
How We Share Information
We may share personal information with companies that assist us in operating our business, such as:
- Website and hosting providers
- Customer relationship management systems
- Email and text-message providers
- Advertising platforms
- Analytics providers
- Scheduling and appointment services
- Contractors or service providers assisting with customer requests
These providers may receive information only as necessary to perform services on our behalf.
We may also disclose information when required by law, court order, legal process, or when reasonably necessary to protect our rights, customers, employees, or property.
Mobile Information
We do not sell or rent your mobile telephone number or SMS opt-in information to third parties for their independent marketing purposes.
Mobile opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with service providers that help us deliver text messages or provide customer communications on our behalf.
Selling Personal Information
Moore Water & Air does not sell personal information to third parties for monetary compensation.
We may use advertising platforms and service providers as described in this Privacy Policy to operate and promote our business.
Cookies
Our website may use cookies and similar technologies to:
- Remember website preferences
- Analyze website traffic
- Understand visitor behavior
- Measure advertising conversions
- Improve website performance
- Deliver relevant advertising
You may control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to:
- Respond to your request
- Provide services
- Maintain business records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Your Privacy Choices
Depending on applicable law, you may have the right to request information about personal information we maintain about you or request that certain information be corrected or deleted.
You may also contact us to request that we stop sending marketing communications.
Children’s Privacy
Our website and services are intended for adults and homeowners seeking water-treatment products and services.
We do not knowingly collect personal information from children under 13.
Third-Party Websites
Our website may contain links to third-party websites. Moore Water & Air is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Any updated Privacy Policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
Moore Water & Air
RainSoft Authorized Dealer
Coastal Carolinas
Phone: 910-799-8150
Website: rainsoftcarolinas.com
